Refund policy

At Ritijya Maternitywear, your satisfaction is our top priority. We understand that sometimes things don't go as planned, and we're here to help. Please read our return and refund policy below to ensure a smooth and hassle-free process.

Return Policy:

1. Eligibility for Returns:

   • We accept returns within 5 days from the date of delivery.
   • Returns must be initiated within 5 days of receiving your order. Beyond this period, we may not be able to process your return request.
   • To be eligible for a return, items must be unused, in their original condition, and with all tags attached.
   • Customer provides return shipping
   • No restocking fees
   • No refinishing fees
   • No consumable charges 

2. Unboxing Video Requirement:

   • If you received the wrong product, please provide an unboxing video as proof. This helps us verify the issue and process your return promptly.
   • Please ensure the unboxing video clearly shows the condition of the packaging and the items inside. Videos that do not meet this requirement may delay the processing of your return request.
   • Returns without an unboxing video for wrong product claims may not be accepted.

3. Non-Returnable Items:

   • We do not accept returns for products based on personal preference or if you simply did not like the product. We encourage you to review product details and sizing information carefully before making a purchase.

How to Initiate a Return:

1. Contact our customer service team at ritijyastyle1@gmail.com or whatsapp: +91-9152808077 within 5 days of receiving your order.
2. Provide your order number, details of the item(s) you wish to return, and the unboxing video if applicable.
3. Our team will guide you through the return process and provide you with a return shipping address.

Refund Policy:

1. Processing Your Refund:

   • Once we receive your returned item and verify its condition, we will process your refund.
   • Refunds will be issued to the original method of payment and may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.

2. Shipping Costs:

   • Shipping costs for the return of items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong product sent).

Customer Satisfaction:

We are committed to providing high-quality maternity wear and exceptional customer service. If you have any questions or concerns about your order, please do not hesitate to contact us. We are here to assist you and ensure a pleasant shopping experience with Ritijya Maternitywear.

Thank you for choosing Ritijya Maternitywear. We appreciate your understanding and cooperation.